Help guides
Use these practical guides to prepare your dealer structure, onboard users, import inventory and maintain reliable operational data.
Register the Dealer Admin account with the official dealer name, phone number, email address and National ID. Sim Portal generates the dealer code automatically. Once approved, the Dealer Admin can configure the organization and begin inviting users.
Create Manager, Team Leader and Brand Ambassador accounts according to the reporting structure. Assign every Team Leader to a team and ensure each Brand Ambassador belongs to the correct team before allocating inventory.
Use an Excel file containing Serial Number, ICCID, SIM Number and Batch Number. Remove duplicate rows and verify that identifiers are complete before uploading the file to Sim Portal.
Allocate inventory through the approved hierarchy: Dealer Admin to Manager, Manager to Team Leader, and Team Leader to Brand Ambassador. Use transfer requests when stock must move between teams so approvals and ownership remain traceable.
Select the correct report type before importing quality, non-quality, exemption or line-aging data. Review validation results and resolve unmatched records before publishing analysis.
Existing users can open a support ticket from the Support Center. Include the dealer code, affected user or team, relevant SIM identifiers and a clear description of the issue.
