SSM resources

Guidance for every stage of your operation

Practical documentation and support resources help teams onboard quickly, maintain clean data and use every SSM workflow confidently.

Getting started

Set up your dealer profile, invite users and configure your first team.

Prepare SIM inventory files and learn the allocation, recall and audit workflow.

Understand upload formats, quality metrics and non-quality classifications.

Learn how requests move from team leaders through manager and admin approval.

Review what Dealer Admins, Managers, Team Leaders and BAs can access.

Protect accounts, dealer records and operational data with recommended controls.

Support center

Raise a support ticket with its priority and operational context, then follow progress from open to resolution.

Create support ticket

Subject: Inventory upload validation

Priority: High

Describe the issue and affected team...

Give your teams clear guidance, consistent processes and a direct route to operational support.