Low priority
General questions and non-urgent guidance.
SSM Support Center
Get the right help, with the right context
Create and track support tickets for account access, inventory, reports, transfers and system issues.
Log in to create a ticketMedium priority
Issues affecting normal work with an available workaround.
High priority
Operational issues blocking inventory, reports or approvals.
Ticket lifecycle
Know what happens next
1
Open
Your request has been submitted and is awaiting review.
2
In progress
A support owner is investigating or working on the request.
3
Closed
The issue has been resolved and the outcome recorded.